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07 Customer operations

Voice AI agents

A 24/7 voice agent that books, answers and follows up — and knows when to hand off.

100% of calls answered, day or night
Automate this for us Talk to an agent
Cadira Voice Live · 02:14
MC

Maria Chen

+1 (415) 555-0188

AI agent

Thanks for calling Brightline Dental, this is Avery. How can I help?

Caller

Hi — I need to move my cleaning next week.

AI agent

Of course. You're booked Thursday at 2. I have Tuesday 10am or Wednesday 4pm open.

Caller

Wednesday at 4 works.

AI agent

Done — you're set for Wednesday at 4. I'll text a confirmation now.
Intent: Reschedule Calendar updated
The problem today

Where the time and money go.

Every missed call is a lost customer. After-hours, lunch rushes and hold queues quietly bleed revenue.
  • 30–40% of inbound calls go unanswered at peak times
  • Reps burn hours on repetitive scheduling and status questions
  • Outbound follow-up is inconsistent and slow
  • No record of what was said, so nothing improves
How we automate it

The pipeline, end to end.

Cadira deploys voice agents on your existing numbers. They greet callers, understand intent, use live tools (calendar, CRM, knowledge base) to actually resolve the request, and write a clean summary back to your systems. Complex calls warm-transfer to staff with a spoken handoff.
  1. Input

    Inbound / outbound

    your phone number

  2. Automated step

    Telephony

    Twilio · SIP

  3. AI agent

    Voice agent

    STT → reason → TTS

  4. Automated step

    Live tools

    calendar · CRM · KB

  5. Branch

    Resolved?

    intent confidence

  6. Human review

    Human handoff

    warm transfer

  7. System of record

    Log + summary

    to CRM

AI agent Automated Branch Human-in-the-loop System of record
Inside the product

What your team actually sees.

Illustrative screens from a deployment like yours — branded, embedded in your tools, owned by you.
app.cadira.io/voice/calls/8841
MC

Maria Chen

Inbound · 2:38 · today 9:41 AM

Resolved by agent

AI summary

Existing patient called to reschedule a cleaning. Agent moved the Thursday 2 PM booking to Wednesday 4 PM, confirmed by SMS, and logged the change. No human needed.

Sentiment Positive Containment 100%

Actions the agent took

  • Appointment moved to Wed 4:00 PM
  • Confirmation SMS sent to caller
  • Note logged to HubSpot contact
Recording 2:38
app.cadira.io/voice/calls

Today's calls

68% contained

Maria Chen

Reschedule · 2:38

Resolved

Tom Alvarez

New patient · 4:11

Booked

Priya Nair

Billing question · 1:52

Transferred

Outbound · Reminders

12 calls · —

9 confirmed
Typical results

What good looks like.

Ranges from comparable deployments. Your call gets you numbers modeled on your actual volumes.

100%

answer rate, 24/7

68%

of calls fully contained by the agent

< 5s

average response latency

3.2×

more outbound follow-ups completed

Plugs into

Twilio Vonage Salesforce HubSpot Google Calendar Zendesk

…and most other tools via API. If it has an interface, we can wire it in.

Reference pricing

Setup (one-time)
$30k–$50k
Maintenance
$3k–$5k / mo
Live in
5–7 weeks to production
Get your exact quote

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Every transaction categorized, matched and policy-checked in real time.

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